Question 1

What services do your virtual assistants provide?

Accepted Answer

Our virtual assistants can help with admin support, scheduling, data entry, email management, social media, marketing assistance, customer service, research, automation, CRM management, bookkeeping, graphic design, video editing, and more. We tailor our services to your business needs.

Question 2

Do you serve clients from specific industries only?

Accepted Answer

No. KeenlyVAs supports businesses from real estate, e-commerce, insurance, mortgage, marketing agencies, startups, professional services, and more. We match you with an assistant experienced in your field.

Question 3

How do I get started with KeenlyVAs?

Accepted Answer

Book a consultation or fill out our client form. Tell us what support you need. We assign a trained assistant who matches your requirements. Begin onboarding and start collaborating within days.

Question 4

Can I choose my own virtual assistant?

Accepted Answer

Yes. We suggest assistants based on your needs, but you can review profiles, interview them, and choose who you feel most comfortable working with.

Question 5

What time zones do your VAs work in?

Accepted Answer

Our VAs are flexible and adjust to your preferred working hours — whether you are in the US, Canada, Australia, Europe, or anywhere else.

Question 6

How do you ensure quality and reliability?

Accepted Answer

All KeenlyVAs go through thorough screening, skills assessment, and training. We also maintain ongoing performance checks, client feedback sessions, and quality monitoring.

Question 7

How is communication handled?

Accepted Answer

You communicate directly with your VA through Slack, Teams, Zoom, WhatsApp, or email. Our client success team also provides support for smooth collaboration.

Question 8

What if I am not satisfied with my VA?

Accepted Answer

We will quickly provide a replacement at no extra cost. Our goal is your full satisfaction and confidence in your VA partnership.

Question 9

How do I get a quote for KeenlyVAs services?

Accepted Answer

Getting a quote is simple. Book a free discovery call or fill out our contact form. We will learn about your business needs and provide a customized package that fits your goals and budget. No commitment required.

Question 10

What makes KeenlyVAs different from other VA agencies?

Accepted Answer

At KeenlyVAs we do not just complete tasks, we anticipate them. Our assistants are trained to notice what others miss, communicate proactively, and bring structure to your workflow. Every VA is vetted, NDA-protected, and matched specifically to your industry and working style.

Question 11

Is my business information kept confidential?

Accepted Answer

Absolutely. Every assistant signs an NDA, and we implement secure protocols for handling all client data.

Question 12

Can I scale up or down my VA hours?

Accepted Answer

Yes. You can adjust your subscription or hours anytime. Just contact our support team and we will make the transition seamless.

Question 13

What tools do your VAs use?

Accepted Answer

Google Workspace, Microsoft Office, Trello, Asana, Canva, HubSpot, Monday.com, GoHighLevel, QuickBooks, Xero, Zapier, Make, n8n, and more. We can also train your VA on tools specific to your business.

Question 14

Do you offer short-term or project-based assistance?

Accepted Answer

Yes. We offer both ongoing and project-based support. Whether you need help for a few weeks or prefer a long-term VA, we can customize a plan.

Question 15

Where are your virtual assistants based?

Accepted Answer

Our assistants are primarily based in the Philippines — known for world-class virtual support, strong English communication skills, and a client-first work ethic.

Question 16

How do I pay for services?

Accepted Answer

We accept secure online payments via PayPal, Wise, or bank transfer. You receive a clear invoice before each billing cycle.

Frequently Asked Questions

Getting Started

Working With Your VA

Pricing and Terms

Still Have Questions?